Policies
Policies
Guarantees and Adjustments
All of Paragon Orthotic Laboratory custom orthotic devices are guaranteed for 90 days from the date of shipment. If patient compliance becomes a problem during this period, Paragon will adjust your orthotic devices, change any component deemed necessary, or issue an appropriate credit to the practitioner’s account. Cosmetic changes, as well as additions from the original Rx, will require an additional charge.
Defects in materials or workmanship are guaranteed for six months. Breakage of shells are guaranteed for life. paragon requires that the original orthotic device be returned to the laboratory with the change order. This guarantee does not apply to devices which have been damaged, altered, or subjected to extreme or unusual treatment.
Outgrowth Program
One free pair of orthotics will be made for a child age 12 or under who has outgrown their orthotics within 18 months from the date of the original order.
Volume Discounts
Accounts that do not have a preset agreed upon price and that are current as of the last business day of the month will receive a volume discount based on the following:
10-19 pairs per month = 5% discount
20-55 pairs per month = 10% discount
56-174 pairs per month = 15% discount
175+ pairs per month = Negotiable
Discounts are calculated on new orthotic orders only. Pairs receiving other discounts are not eligible. Payment from previous month’s statement must be received in order to qualify for volume discounts.
Professional Courtesy
One pair of orthotics for practitioner’s personal use may be made at no charge after the receipt of two regular orders. Practitioners are eligible for one free pair of orthotics per year for their personal use.
Practitioner’s immediate family andoffice staff receive a 25% discount on all pairs.
Specialty Materials
We make every attempt to accommodate new practitioners who prefer materials that are not within Paragon’s current material inventory. Please feel free to contact us and we will do everything we can to source out the material or product that you prefer.
Terms
We accept Visa, Mastercard, AMEX, e-transfer, or cheque for payment of accounts.
We establish and open an account upon the placement of the first order. Invoices are sent with each order, and a statement is sent monthly.
Net30: Customers have 30 calendar days to pay the statement balance after it’s issued.
Overdue Balance Policy
Balances remaining over 30 days past the statement due date (net60) will initiate a suspension in production. Production and shipping of all orders on hold will resume once the overdue balance has been paid in full.
